Search Done Right

I’m back in the office after a few weeks on the road presenting at seminars and trade shows where I was showing off the new social search capabilities in Velocity 6.0. The most common question I heard was about tagging search results with keywords – would employees really take the time to tag information?

Tony Byrne of CMS Watch addressed this issue in a recent post and discussed two relevant problems associated with enterprise tagging. The first is that many users can’t tag because they haven’t been given easy-to-use tools in order to do so (filling in 5 or more required metadata fields in a content management system doesn’t count as easy). The second problem is that of users who won’t tag – here Tony gives some good advice about creating incentives along with an institutional emphasis on organizing digital information.