Search Done Right

Brian Babineau of ESG (Enterprise Strategy Group) recently published a research brief on enterprise search, including many statistics, charts and graphs that will help organizations produce a strong business case to executive management on the need to gain control of information.

He also makes one of the clearest and most compelling arguments for search that I’ve seen lately:

An interesting conversation has emerged across the blogs this week regarding how well—or not—enterprise search solutions perform at finding information to the satisfaction of the individual user within the confines of an organization.

The ball got rolling when Udi Manber, a vice president of engineering at Google said that his company used its own solution for internal search, adding: “It’s not that good—I’m complaining about it.” (Ouch. Well at least he has those great cafeterias!)