Comments on: Enterprise Search at Procter & Gamble http://searchdoneright.com/2009/06/enterprise-search-at-procter-gamble/ Enterprise Search Expertise, Brought To You By Vivísimo Mon, 26 Apr 2010 14:31:28 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Why Such a Mystery behind the Corporate Knowledge Worker and What Makes Them Productive? | Search Done Right http://searchdoneright.com/2009/06/enterprise-search-at-procter-gamble/comment-page-1/#comment-58202 Why Such a Mystery behind the Corporate Knowledge Worker and What Makes Them Productive? | Search Done Right Mon, 01 Mar 2010 03:25:22 +0000 http://searchdoneright.com/?p=343#comment-58202 [...] disbursed work group came together in two months rather than in six to 12.”  They have also publicly spoken about their deployment of enterprise search as a tool for improving knowledge worker productivity and overall discovery.  Despite P&G’s [...] [...] disbursed work group came together in two months rather than in six to 12.”  They have also publicly spoken about their deployment of enterprise search as a tool for improving knowledge worker productivity and overall discovery.  Despite P&G’s [...]

]]> By: Kate McDonough http://searchdoneright.com/2009/06/enterprise-search-at-procter-gamble/comment-page-1/#comment-55509 Kate McDonough Fri, 19 Jun 2009 01:04:30 +0000 http://searchdoneright.com/?p=343#comment-55509 There are several factors to consider when choosing enterprise search; cost, savings, and hidden costs of integration. Savings can come from several areas including an increase in employee productivity and reduction in call center costs. Being the owner of a question answering enterprise search engine, I of course agree that cost reduction and increased productivity are huge variables in deciding to implement an enterprise search provider and solution. Different companies have different search needs just as each enterprise search provider offers a slightly different solution. For companies that have a visual component to their search results and focus on view-ability I highly recommend Endeca. When it comes to call center reduction and question answering I recommend implementing MyRoar on an independent or side by side basis. There are several factors to consider when choosing enterprise search; cost, savings, and hidden costs of integration. Savings can come from several areas including an increase in employee productivity and reduction in call center costs.

Being the owner of a question answering enterprise search engine, I of course agree that cost reduction and increased productivity are huge variables in deciding to implement an enterprise search provider and solution. Different companies have different search needs just as each enterprise search provider offers a slightly different solution. For companies that have a visual component to their search results and focus on view-ability I highly recommend Endeca. When it comes to call center reduction and question answering I recommend implementing MyRoar on an independent or side by side basis.

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